Returns/Refunds

Conditions of Return
  • Item was purchased direct from Sunshine Pools
  • Item is in original packaging (with all contents that were included)
  • The original receipt must be presented for all refunds or exchanges within 14 days of purchase
  • The return must be completed using the original method of payment and card used at the time of purchase, if applicable.
  • Merchandise must be returned intact, unused and in its original packaging.  
  • All custom orders (ex. liners, spa covers, non-stock items, etc.) and sale items are final sale
  • Absolutely no refunds on any pool and/or spa chemicals, for health and safety purposes
  • Gift certificates are non-refundable and have no cash value
Policies
  • All refunds are credited against the original payment method
  • All sale items are non-refundable and final
  • Shipping & Handling fees are non-refundable
  • You must use a carrier that offers shipment tracking for all returns